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 Delion
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By Delion 2011-04-04 18:12:03
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Phoenix.Amael said:
I can get into the game now. Didn't have to reactivate nor put my CC info. Just my Content ID were unlinked with my Handle (I have 2 handles). After linking them i could log back without a problem :D

Same here :O. Just logged in w/o it asking me to change my CC info. Didn't have to fuzz around with my IDs as well.
 Carbuncle.Elvaanmoq
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By Carbuncle.Elvaanmoq 2011-04-04 18:15:08
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That confirms what I was thinking.

It seems they fixed a very big "batch" this morning with the "fix" (more like patch) they announced in the page, but many more (like me) were still out.

It seems nothing has changed since in about 12 hours; the ones who were lucky enough to be "fixed" in the morning can enter now, but the ones unlucky still can't.

I just wanted to confirm if they were like fixing account-by-account during the day or they were just doing it in batches.

Let's hope they can finally solve this very very awful situation in the next few hours :X.
 Bahamut.Weasel
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By Bahamut.Weasel 2011-04-04 18:36:01
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I'm not getting the same error as everyone else (the one listed in the POL updates too). It just simply won't let me reactivate my content IDs. It claims my payment method is bad but it's perfectly fine. I have a chat support window open now, we'll see what they have to say. -.-
 Bahamut.Weasel
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By Bahamut.Weasel 2011-04-04 19:27:54
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After a 40 minute wait, they basically told me to reenter my credit card. The same one I've been using. It went through and I was able to reactivate... but it says I'm going to get charged. I better not *** get double charged. The guy disconnected with me before I could even ask about that. -.- Worst service ever. Free month is costing me more than a regular month would.
 Leviathan.Lunazetha
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By Leviathan.Lunazetha 2011-04-04 21:07:05
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bah i hate this.
still cant log they say i need reactivate my account but dont let me >.>

i think im just go to sleep...............
 Bahamut.Zoltar
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By Bahamut.Zoltar 2011-04-04 21:11:53
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god damnit same problem, LM-08 > UCS-5024 > ***.

They should never have said they implemented a temporary fix when clearly they didn't.
 Bismarck.Franzrobot
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By Bismarck.Franzrobot 2011-04-04 21:13:20
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Leviathan.Lunazetha said:
bah i hate this.
still cant log they say i need reactivate my account but dont let me >.>

i think im just go to sleep...............

Came home today and same problem, just kept trying and 5 hours later got through. Good luck ;;
 Carbuncle.Elvaanmoq
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By Carbuncle.Elvaanmoq 2011-04-04 21:28:35
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Bismarck.Franzrobot said:
Leviathan.Lunazetha said:
bah i hate this.
still cant log they say i need reactivate my account but dont let me >.>

i think im just go to sleep...............

Came home today and same problem, just kept trying and 5 hours later got through. Good luck ;;

Wait, really? you weren't able to log in earlier and after you could? Were you getting UCS-5024 too?
 Bismarck.Franzrobot
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By Bismarck.Franzrobot 2011-04-04 22:39:13
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Carbuncle.Elvaanmoq said:
Bismarck.Franzrobot said:
Leviathan.Lunazetha said:
bah i hate this.
still cant log they say i need reactivate my account but dont let me >.>

i think im just go to sleep...............

Came home today and same problem, just kept trying and 5 hours later got through. Good luck ;;

Wait, really? you weren't able to log in earlier and after you could? Were you getting UCS-5024 too?

Yes, just kept saying that my account was cancelled and needed to reactivate, when i entered my password the UCS-5024 error came up... just kept trying over and over, took a nap tried some more and it worked.

Edit: Worked as in it no longer said my account was deactivated, and logged in as normal.
 Scrye
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By Scrye 2011-04-04 22:54:41
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in FINALLY!
 
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By 2011-04-04 23:05:23
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 Phoenix.Amael
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By Phoenix.Amael 2011-04-04 23:15:13
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All this was expected. Since there was no common denominator on why only us got UCS-5024, there couldn't be only one fix. Lucky those who got fixed first, and I hope that all those who still locked out get fixed ASAP.
 Carbuncle.Elvaanmoq
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By Carbuncle.Elvaanmoq 2011-04-04 23:35:34
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Almost time to zzzz and still can't get in.

GRRRRR.
 Asura.Abriannah
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By Asura.Abriannah 2011-04-04 23:37:40
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Bedtime by 10:30 tonight?

I think so.. Freakin FF.
 Phoenix.Ingraham
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By Phoenix.Ingraham 2011-04-04 23:45:10
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The horrible sound that starts on this screen is forever burned into my soul.




BWWAWAAONNNNGUUUUUuuuuu.

why
[+]
 Unicorn.Moldtech
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By Unicorn.Moldtech 2011-04-05 00:17:07
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It's looking like they are fixing accounts one by one in batches. That's how it feels to me anyhow. I was locked out too then boom, was able to login without changing anything.
 Siren.Eremes
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By Siren.Eremes 2011-04-05 01:07:19
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Unicorn.Moldtech said:
It's looking like they are fixing accounts one by one in batches. That's how it feels to me anyhow. I was locked out too then boom, was able to login without changing anything.

This is my guess. I'm sure everyone will be up to speed within a few days. Good luck, everyone still waiting for access. :/
 Sylph.Liltrouble
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By Sylph.Liltrouble 2011-04-05 02:16:47
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I still haven't seen Siccmade in game. I'm sorry to see still so many unable to log in and get their accounts activated. I guess I was very fortunate in having to only wait out a 24 hrish period. What would be really interesting, is in knowing what brought all of this about to begin with. I think all of you still locked out deserve some kind of compensation (though I strongly recommend not asking for another free month). I look forward to seeing this thread that I started three days ago finally have a reason to be forgotten and all of get your accounts back
 Phoenix.Ingraham
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By Phoenix.Ingraham 2011-04-05 02:20:11
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I'm not so much as angry as I am confused. Sure, the answers are there; no one working on the weekend + they never gave free months out that I know of.... but still. This is just a really awkward experience on both ends that puts the nail on the coffin for their support.
 Shiva.Flionheart
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By Shiva.Flionheart 2011-04-05 02:23:18
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I had this issue too, as well as having unpayed fees before. I had to pay £25 to get my account back.

Last time I'm ever doing that.
 Sylph.Siccmade
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By Sylph.Siccmade 2011-04-05 03:56:01
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Aint that about a ***, 1:45am and I still get 5024.

*** a free month, just let me play the game.
 
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By 2011-04-05 04:02:36
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 Asura.Luelle
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By Asura.Luelle 2011-04-05 04:03:52
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Night Bart!
I hope Abri can play tomorrow ^^
 
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 Bahamut.Zoltar
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By Bahamut.Zoltar 2011-04-05 06:38:20
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still nothing, time for more calls when they open
 Bahamut.Enkidou
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By Bahamut.Enkidou 2011-04-05 08:46:36
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I have a good feeling this morning!

Day Three.

....


....



Status: Still in the pervy grasp of Old Man Lockout.

Wack.
 Carbuncle.Elvaanmoq
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By Carbuncle.Elvaanmoq 2011-04-05 10:57:06
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It is a brand new day... and I am still locked out. :X
 Asura.Abriannah
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By Asura.Abriannah 2011-04-05 11:11:17
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Carbuncle.Elvaanmoq said:
It is a brand new day... and I am still locked out. :X
 Bahamut.Enkidou
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By Bahamut.Enkidou 2011-04-05 11:15:40
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Well, I thought I was making progress just now. For the first time since this started I didn't get the same error. Something else popped up. Turns out I just entered my password incorrectly. -.-
 Bahamut.Zoltar
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By Bahamut.Zoltar 2011-04-05 11:16:57
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Cali. phone rep said they're still in the dark about it and posess no way of manually reactivating accounts. :( He said they're hoping for an engineer update today
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