I Seriously Cant Believe This Bullshit

So i changed my cc and now i perma banned. Started friday with lm-17 talked to support said i had to wait until monday so after 5 hours on the phone friday below is what i got from se

Please hold for the next available agent to assist you. To better assist you, please have the following information ready:PlayOnline ID,Full name on the account,Date of birth,PlayOnline registration code,First 4 and last 4 digits of the CC.

We apologize for the inconvenience, we are experiencing a high volume of contacts at this time. Feel free to visit our knowledge base again for additional assistance.
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Agent Tiffany: Hello, David, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
David Hayslett: Hello and Good morning
Agent Tiffany: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
David Hayslett: I changed my cc to one that has funds on it and was lm-17, i was advised that I would need to report back today
David Hayslett: I also recieved an email if you need that i can post
Agent Tiffany: Unfortunately, your issue requires Tier 2 support. One moment please while I transfer you to our Tier 2 department and the next available representative will be with you shortly.
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You have been connected to Agent Kim.
Agent Kim: Hello, David, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
David Hayslett: Hello and Good morning
Agent Kim: So you received an LM-17 on your account and you're not sure why?
David Hayslett: I changed my cc to one that has funds on it and was lm-17, i was advised that I would need to report back today

David Hayslett: I also recieved an email if you need that i can post
David Hayslett: I have only changed my cc that was it
Agent Kim: Okay. Let me verify your account and I'll check and see what's going on here.
Agent Kim: Please provide as much as you can, David.
Agent Kim: PlayOnline ID
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Registered Name
Phone Number
Date of Birth
Complete Home Address (Not email address)
David Hayslett: here is all information
David Hayslett: PlayOnline ID:

Full name on the account:

Date of birth:

PlayOnline registration code:

First 4 and last 4 digits of the CC:

Address: Previous 28269 CURRENT

Phone Number: PREVIOUS CURRENT

Email address:

State of Florida driver license:
DAVID LE
Agent Kim: Thank you, David. One moment please.
David Hayslett: State of Florida driver license:


Agent Kim: Just a few minutes. I am looking into your issue. Thank you for your patience.
David Hayslett: Thank you, the reason i added my driver license, i was asked to fax it
Agent Kim: When did you send in the fax, David?
David Hayslett: Friday
Agent Kim: Okay, one moment please.
Agent Kim: Ok, I am back. Thank you for holding.
David Hayslett: Welcome back
Agent Kim: We have received your fax, David. However, it has been determined by the department that handles the bans that the ban on the account will remain in place.
David Hayslett: I dont understand all i have done was change the cc to one that has funds on it
Agent Kim: I don't know what the details of what they determine are, but the decision was made that the fax will remain in place.
David Hayslett: can i file a ban complaint?
Agent Kim: Yes. What would be an email you can be contacted by, David?
David Hayslett:
Agent Kim: Thank you. I have filed the ban complaint for you. If the ban on the account is reversed, you will be contacted by email, but there is no estimated time.
David Hayslett: is there anything else i can do, i mean i know GM's can look over my account and they can see that i do good for the game reporting rmt's and bots
Agent Kim: Another option that you can consider is to write a letter to Mr. Micah Bravo. He is the account manager in charge of all NA accounts.
David Hayslett: i mean i feel that because of the breach they are singling me out, seriously all i did was change the cc to one that has funds on it
Agent Kim: Would you like Micah Bravo's information? He can only be contacted by normal postal mail.
David Hayslett: yes most certainly
Agent Kim: Okay, you want to address this to Micah Bravo. Our address is 999 N Sepulvda Blvd, 3rd Floor, El Segundo, CA 90245
Agent Kim: Are there any other issues I can assist you with right now, David?
David Hayslett: no thank you very much
David Hayslett: have a great day
Agent Kim: Thank you for visiting the SQUARE ENIX Support Center, David! Take care and hope to see you online!
Thank you for using our SQUARE ENIX Support Center chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

Lots of text and a naughty title.
This'll end well.

lol'd

They LM-17 you for botting? Do you bot? lol

That the guy from soul calibur? I think that's the guy from soul calibur.

Did you read the OP at all?

I'll call his name and hide behind the newspaper and you see if he looks back.

It seems a lot of people who have changed their CC information after the breach have been banned.. SE is a company run by idiots.

SE customer service has always be absolutely horrible. I've given up on them.

yuck... that sucks.

My account was hacked and it took over a month for them to fix it.

somewhat, too much txt lol. ok he changed his cc info, but im still asking if he bots.

Are you that guy from Soul Calibur?

no i dont bot play on 360 sorry if to much text just am furious

that sucks, im kinda glad i cancelled my old CC 2 weeks ago and got a new one, i updated my info on the 2nd, and they got hacked the 4th? im lucky @_@

Some spacing would've been easier on the eyes, but it's a legit post.

I had to go through all of this just to cancel my account. Over the phone at that.
My cell phone almost died waiting for them to pick up. Was fully charged when I started. c.c

One little credit card tweak and they freak out with the banhammer.

You're free from FFXI! Rejoice!

this too lol

I'm just gonna assume he's that Soul Calibur guy.

Some can't handle freedom!

That is pretty messed up OP. I hope everything works out. I had no problems updating my account 2months ago.

wow... just wow...

hes broken the curse!

dont assume you'll make an *** out of you and me

Leaving the phone on the charger kills the battery you know :P
unless you had a 6 hour phone call or the new Evo or something.

On topic: What I don't understand is that they have a department that handles the bans, but you have to send them snailmail to make any waves?
You have to deal with Bureaucracy with both SE and the US postal dept?(us residents)
I call this BS, I work in a call center and I bet that dude could have done something else other than gave you an address :/
Ticketing software and apathy ftw.

Well... This is Playonline after all.

/not surprised

OP might be Yojimbo. That looks drawn off a real person like Yojimbo than a game character from soul caliber.

Also, lol@SE Support. I had my account locked cause of the token ***when I took it off, spent hours talking to this guy online chat SE Support called Corey, dude was a dickass. Finally after getting "Corey" like 5 *** times and him being not helpful, I got one that fixed all my ***in 10mins.

Thing is, they can do plenty of ***, they just don't want to. 90% of the ppl they hire for support are lazy *** that just tell you to *** off rather than fix your ***.

GL with the unbanning, if they did that ***to me I wouldn't bother trying to come back. I expect the same ***service in 14 tbh.

IDK man, I have never had issues with POL/SE support, they have always helped me. A couple months ago when I couldnt get my new credit card info logged in to the system, the manually did it for me over the phone... I guess its all on who you talk to though, you might want to call them back and try to talk to someone else, that might be more willing to help you.

I cant see a breach in account information, (on SE's part) banning people for no reason, this all seems a bit far fetched to me!..... so that would be my advice, talk to someone else there, and keep calling until you can talk to someone who know's what is going on and can help!

Only issue I've had so far (knock on wood) was a double charge to my debit card every once in a blue moon. I once tried correcting it through them rather than my bank in fear that they'll probably LM-17 my *** if they saw I voided the charge and took my money back. But all I really got was the run around and jumping through hoops on the phone for hours that got me absolutely nowhere and -$16 more than I should have lost.

At that point I just said *** it and let it slide... $16 wasn't worth the time or effort, but I hope you fight tooth and claw to get your account back since it was unjustly banned. I know I would.