SE Support Nightmare

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SE Support Nightmare
 Titan.Xanakali
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Serveur: Titan
Game: FFXI
user: Xanakali
Posts: 64
By Titan.Xanakali 2010-03-01 16:43:36
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I suspect many old players such as myself are returning after hearing the update news. I have been having a TERRIBLE time contacting SE to change my SE password and am in search of a phone number to call.

Chat Support is currently taking 4+ hours to talk to a representative, with no indication of an ETA, no audio feedback for when someone actually gets to you, and a poorly coded chat interface.

The first time I went to grab a drink - came back and the rep had come and gone.

4 hours later another rep gets to me, as I type my third line of response I press backspace and I am redirected to the previous page.

As I type this I'm in line for a THIRD TIME and I'm getting pretty frustrated at this asinine process.

/please/ tell me they still have a manned phone support line with waits under 4 hours.
 Unicorn.Nymphadora
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user: Nympha
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By Unicorn.Nymphadora 2010-03-01 16:46:45
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I think they do, and I used to know where to find it on their site but last time I looked, I couldn't find it. I usually just call them myself because if something new comes out or something like this happens, the chat does get pretty backed up.
 Titan.Xanakali
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user: Xanakali
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By Titan.Xanakali 2010-03-01 16:49:13
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Unicorn.Nymphadora said:
I think they do, and I used to know where to find it on their site but last time I looked, I couldn't find it.



Same here, but now they've changed the layout around and I can't find it...
 Titan.Xanakali
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By Titan.Xanakali 2010-03-01 17:34:00
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On to my fourth wait in line.

They sent me my secret question/answer, but the SE site won't accept it. ._.
 Ramuh.Haseyo
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user: Haseyo
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By Ramuh.Haseyo 2010-03-01 17:43:37
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Even over the phone sucks, I waited about 3~4 hours before getting someone to cancel my account. SE Customer Support blows. At least the Engrish one.
 Titan.Xanakali
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user: Xanakali
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By Titan.Xanakali 2010-03-01 18:09:04
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Ramuh.Haseyo said:
Even over the phone sucks, I waited about 3~4 hours before getting someone to cancel my account. SE Customer Support blows. At least the Engrish one.
It would be VERY HELPFUL if you posted that phone number.
 Titan.Xanakali
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user: Xanakali
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By Titan.Xanakali 2010-03-01 18:49:33
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Wow, I'm raging pretty hard now.

You took the time to read my post but not post the number?
btw, I'm on WAIT IN LINE NUMBER SIX to get this resolved.
 Fenrir.Luarania
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user: Whknight
By Fenrir.Luarania 2010-03-01 18:52:31
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Phone number for NA POL support is: 858 790 7529
I have it saved once I found out they hide it..
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